Luke Stern headshot
Luke Stern headshot

Strategic design leader specializing in 0-1 product development

I transform ambiguous visions into market-ready products. With over a decade of experience across fintech, SaaS, retail, B2B, and B2C products, I combine deep design expertise with business strategy to identify opportunities, validate solutions, and launch products that drive measurable growth.

Luke Stern headshot

Select Works

BUILDERTREND

Increasing throughput and engagement with service design

Diving deep into the overall user journey and business, I audited Buildertrend's platform to create detailed service design maps, revealing new product opportunities and needed strategic improvements. Designing for these gaps increased customer throughput and engagement with Buildertrend’s financial services.

Impact:

  • 21% increase in onboarding completion

  • 17% increase in on-time lending payments

Lead Product Designer | SaaS, Fintech, B2B | 2022-2025

See the project

Buildertrend Hero Image

BUILDERTREND

Increasing throughput and engagement with service design

Diving deep into the overall user journey and business, I audited Buildertrend's platform to create detailed service design maps, revealing new product opportunities and needed strategic improvements. Designing for these gaps increased customer throughput and engagement with Buildertrend’s financial services.

Impact:

  • 21% increase in onboarding completion

  • 17% increase in on-time lending payments

Lead Product Designer | SaaS, Fintech, B2B | 2022-2025

Buildertrend Hero Image

BUILDERTREND

Increasing throughput and engagement with service design

Diving deep into the overall user journey and business, I audited Buildertrend's platform to create detailed service design maps, revealing new product opportunities and needed strategic improvements. Designing for these gaps increased customer throughput and engagement with Buildertrend’s financial services.

Impact:

  • 21% increase in onboarding completion

  • 17% increase in on-time lending payments

Lead Product Designer | SaaS, Fintech, B2B | 2022-2025

See the project

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CLIMATE CHANGE STARTUP

Strategic redesign to communicate core value proposition

This stealth-mode startup needed to better articulate its value to customers and investors. Through user research and strategic analysis, I redesigned the core product experience to improve clarity and functionality while supporting business development goals.


Senior Product Designer | SaaS, Startup, B2B  | 2021

See the project

Climate Change Hero

CLIMATE CHANGE STARTUP

Strategic redesign to communicate core value proposition

This stealth-mode startup needed to better articulate its value to customers and investors. Through user research and strategic analysis, I redesigned the core product experience to improve clarity and functionality while supporting business development goals.


Senior Product Designer | SaaS, Startup, B2B  | 2021

Climate Change Hero

CLIMATE CHANGE STARTUP

Strategic redesign to communicate core value proposition

This stealth-mode startup needed to better articulate its value to customers and investors. Through user research and strategic analysis, I redesigned the core product experience to improve clarity and functionality while supporting business development goals.


Senior Product Designer | SaaS, Startup, B2B  | 2021

See the project

Climate Change Hero

HUDSON YARDS

Launching a 0-1 wayfinding experience for a ground-up development

I designed a comprehensive wayfinding experience for New York's newest neighborhood that launched alongside the opening of its shopping center. Through extensive research with visitors, residents, employees, and stakeholders, I created a system for anyone to navigate the neighborhood and boost commerce.

Impact:

  • 5,000 uses in the first day

  • Continues to serve 125,000 visitors pers day

Lead Product Designer | Retail, 0-1 , B2C | 2019

See the project

Climate Change Hero

HUDSON YARDS

Launching a 0-1 wayfinding experience for a ground-up development

I designed a comprehensive wayfinding experience for New York's newest neighborhood that launched alongside the opening of its shopping center. Through extensive research with visitors, residents, employees, and stakeholders, I created a system for anyone to navigate the neighborhood and boost commerce.

Impact:

  • 5,000 uses in the first day

  • Continues to serve 125,000 visitors pers day

Lead Product Designer | Retail, 0-1 , B2C | 2019

Climate Change Hero

HUDSON YARDS

Launching a 0-1 wayfinding experience for a ground-up development

I designed a comprehensive wayfinding experience for New York's newest neighborhood that launched alongside the opening of its shopping center. Through extensive research with visitors, residents, employees, and stakeholders, I created a system for anyone to navigate the neighborhood and boost commerce.

Impact:

  • 5,000 uses in the first day

  • Continues to serve 125,000 visitors pers day

Lead Product Designer | Retail, 0-1 , B2C | 2019

See the project

Climate Change Hero

THE EMPIRE STATE BULIDING

Modernizing an icon through 0-1 product development

I led the reimagining of various visitor experiences for this iconic landmark's first renovation in decades. From initial user research to product launch, I designed new digital ticketing and a souvenir experience that transformed how millions interact with the historic attraction.

Impact:

  • 15% decrease in time to purchase a ticket

  • 7% increase in upgrade conversions

Lead Product Designer | Retail, 0-1, B2C| 2018

See the project

Empire State Building Hero Image

THE EMPIRE STATE BULIDING

Modernizing an icon through 0-1 product development

I led the reimagining of various visitor experiences for this iconic landmark's first renovation in decades. From initial user research to product launch, I designed new digital ticketing and a souvenir experience that transformed how millions interact with the historic attraction.

Impact:

  • 15% decrease in time to purchase a ticket

  • 7% increase in upgrade conversions

Lead Product Designer | Retail, 0-1, B2C| 2018

Empire State Building Hero Image

THE EMPIRE STATE BULIDING

Modernizing an icon through 0-1 product development

I led the reimagining of various visitor experiences for this iconic landmark's first renovation in decades. From initial user research to product launch, I designed new digital ticketing and a souvenir experience that transformed how millions interact with the historic attraction.

Impact:

  • 15% decrease in time to purchase a ticket

  • 7% increase in upgrade conversions

Lead Product Designer | Retail, 0-1, B2C| 2018

See the project

Empire State Building Hero Image

GAME OF PHONES

Building a global game brand from 0-1

Sam Wander and I saw an opportunity to create a product playing with the intersection of digital and physical social experiences. We created the concept for a game, tested it, funded it on Kickstarter, and launched Game of Phones in 2014. Many units sold, many partnerships made, and a decade later, we’re still selling games.

Impact:

  • Hundreds of thousands of units sold globally

  • Retail partnerships with Walmart, Target, Barnes & Noble, and more

Founder/Head of Design | Entrepreneurship, 0-1, Retail, B2C | 2014-current

Game of Phones Hero Image

GAME OF PHONES

Building a global game brand from 0-1

Sam Wander and I saw an opportunity to create a product playing with the intersection of digital and physical social experiences. We created the concept for a game, tested it, funded it on Kickstarter, and launched Game of Phones in 2014. Many units sold, many partnerships made, and a decade later, we’re still selling games.

Impact:

  • Hundreds of thousands of units sold globally

  • Retail partnerships with Walmart, Target, Barnes & Noble, and more

Founder/Head of Design | Entrepreneurship, 0-1, Retail, B2C | 2014-current

Game of Phones Hero Image

GAME OF PHONES

Building a global game brand from 0-1

Sam Wander and I saw an opportunity to create a product playing with the intersection of digital and physical social experiences. We created the concept for a game, tested it, funded it on Kickstarter, and launched Game of Phones in 2014. Many units sold, many partnerships made, and a decade later, we’re still selling games.

Impact:

  • Hundreds of thousands of units sold globally

  • Retail partnerships with Walmart, Target, Barnes & Noble, and more

Founder/Head of Design | Entrepreneurship, 0-1, Retail, B2C | 2014-current

Game of Phones Hero Image

DIFFERENT PUZZLES

A business born out of the pandemic

Seeing an opportunity in March of 2020 to create a product for people stuck at home, Sam Wander, Olivia Seely, and I created a jigsaw puzzle brand. Built on our previous entrepreneurial success with Game of Phones, we rapidly developed and launched a new company within a few months that we continue to run today.

Impact:

  • Thousands of units sold

  • Media coverage from Wall Street Journal, Goop, Domino, and more

Founder/Head of Design | Entrepreneurship, 0-1, Retail, B2C | 2020-current

Different Puzzles Hero Image

DIFFERENT PUZZLES

A business born out of the pandemic

Seeing an opportunity in March of 2020 to create a product for people stuck at home, Sam Wander, Olivia Seely, and I created a jigsaw puzzle brand. Built on our previous entrepreneurial success with Game of Phones, we rapidly developed and launched a new company within a few months that we continue to run today.

Impact:

  • Thousands of units sold

  • Media coverage from Wall Street Journal, Goop, Domino, and more

Founder/Head of Design | Entrepreneurship, 0-1, Retail, B2C | 2020-current

Different Puzzles Hero Image

DIFFERENT PUZZLES

A business born out of the pandemic

Seeing an opportunity in March of 2020 to create a product for people stuck at home, Sam Wander, Olivia Seely, and I created a jigsaw puzzle brand. Built on our previous entrepreneurial success with Game of Phones, we rapidly developed and launched a new company within a few months that we continue to run today.

Impact:

  • Thousands of units sold

  • Media coverage from Wall Street Journal, Goop, Domino, and more

Founder/Head of Design | Entrepreneurship, 0-1, Retail, B2C | 2020-current

Different Puzzles Hero Image